Shipping:

Processing Time

• All orders are processed within 3-5 business days.
• Please note that orders are not shipped or delivered on weekends or holidays.

Shipping Costs

• Shipping costs are calculated based on the weight of your items and will be displayed at checkout.
• Free shipping is available for select products or promotions, as noted on the product page or website banner.

Shipping Method

• Our default shipping method is USPS Ground.
• If you’d like your order sooner, you can upgrade to an expedited shipping option at checkout for an additional fee.

Delivery Times

• Delivery times depend on your selected shipping method and location. USPS Ground typically delivers within 5-10 business days after your order is shipped.

Order Tracking

• Once your order is shipped, you’ll receive a tracking number via email so you can monitor your delivery.

International Shipping

• At this time, we only ship within the United States.

If you have any questions or need assistance with your order, feel free to contact us with the fomr below. Thank you!

Returns:

Eligibility for Returns

• Returns are accepted only for items that arrive damaged, defective, or incorrect.
• Due to the nature of purchased artwork, all sales of custom or one-of-a-kind pieces are final and cannot be returned or exchanged.

Requesting a Return

If your order qualifies for a return:

1. Contact us within 7 days of receiving your order at brightrosestudio@gmail.com
2. Provide your order number and a clear photo of the item(s) and packaging showing the issue.
3. Once approved, we’ll provide instructions for returning the item.

Return Shipping

• Customers are responsible for return shipping costs unless the return is due to our error (e.g., wrong or defective item).
• We recommend using a trackable shipping service to ensure the safe return of your item.

Refunds

• Refunds will be issued to your original payment method once we receive and inspect the returned item.
• Shipping fees are non-refundable unless the return is due to our error.

Non-Returnable Items

• Custom or personalized orders
• Final sale items
• Artwork or stationery that has been used or altered after delivery